Video Surveys – A Safer, More Convenient Service

Norfolk-based removals company, Simon Long Removals, have announced a brand new video survey service to enhance the customer experience. This COVID-safe system improves customer safety and convenience, bypassing the need for an in-person visit. Thanks to an easy-to-download app, customers can simply log in to a video call with a professional surveyor at the time that suits them. Simon Long Removals hopes this brings peace of mind during the pandemic, along with the added benefit of fast-tracking the quotation process. 

An Easy Way to Survey

Simon Long Removals is utilising an easy-to-use survey platform called ShyftMoving, which is available for customers to download on both Android and iOS. 

  • Just before the virtual appointment begins, the surveyor from Simon Long Removals will text or email a link to the customer, which also lays out simple steps to download the technology if they haven’t already. 
  • Once that’s arranged, the customer will be connected via their device to a live video call with the surveyor. Using their front-facing camera, the customer can simply walk around their home and give the surveyor a ‘virtual tour’ of their property and goods. 
  • This is all the information the surveyor needs to issue a quote, as usual, which will shortly follow the survey. 

Saving Time, Staying Safe

Keeping customers safe is a top priority for Simon Long Removals. While it was the pandemic that prompted their introduction of video removal surveys and quotes, this technology comes along with many other benefits: 

  • No-contact: Video surveys reward you with a professional service without the need for a real person to visit your property. This makes it ideal for those seeking no-contact services during the pandemic. 
  • Highly convenient: Virtual appointments give you the flexibility to work around your own schedule by picking a time and date that suits. 
  • Saves time: Quick and easy, virtual surveys take less time out of your day, making it a perfect option for busy people. 

The Future of Surveying

Simon Long Removals always strive to improve the customer experience in every way, and this new technology from ShyftMoving will help with this goal. 

Don, a representative from Simon Long Removals, said: “We can accomplish everything exactly the same as we would during a physical survey, but with added convenience and security for the customer.”

If you’re interested in booking a virtual appointment with Simon Long Removals, simply get in touch – they’re always happy to help.